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Here are some questions that we get asked quite frequently. If these questions don't answer all your queries, do not hesitate to contact us.

General Questions

What is the definition of an apostille?

According to Wikipedia, the word apostille is commonly applied in English to the legalization of a document for international use under the terms of the 1961 Hague Convention. Documents which have been notarized by a notary public, and certain other documents, and then certified with a conformant apostille are accepted for legal use in all the nations that have signed the Hague Convention. For more details, check the Wikipedia page on apostille or this well-written article on the website of the Secretary of State for Indiana.

What kind of documents can I get authenticated?

We have compiled a sample list of documents we can get authenticated or apostilled for you. Please check the list of documents under Services. However, if you do not see your document in this list, do not lose heart. At Authxperts, we are constantly looking to broaden our services to cover a diverse variety of documents. Contact us and we will let you know if we can be of help.

I am confused. Do I need apostille or embassy legalization?

This is the most common question asked by our customers. Whether you need embassy legalization or apostille depends on the country in which you use the document. We have described the difference between the two procedures on our home page. You can find this out by scrolling to the bottom of the home page and selecting your country from the drop down menu. For further information, please check our links page.

I have a document which is already authenticated from Secretary of State and/or US State Department. Can you help me authenticate it from the Embassy?

Absolutely.

I am currently outside the United States. Can you help me retrieve my document from Vital Statistics or the relevant department?

It depends on the regulations of each state and on the document type. In some cases, such as Birth Certificate or Confidential Marriage Certificate, we may need special documentation to carry out the retrieval. Let us know your needs and we will advise you accordingly.

What is the fine-print? What are your terms and conditions?

Please follow the links below to read our terms and conditions in detail. If you have any questions related to our terms and conditions, please contact a member of our staff and we will be happy to explain them to you in full.

Prices and Payment

Why does Authxperts offer such good prices?

Authxperts is located in the Washington DC metropolitan area and does not employ any third party agents to do its authentication work. Both these factors allow us to make significant savings in our costs. Instead of charging our customers the same rates as our competitors do, we like to pass on these savings to our customers which keeps you happy and means better business for us.

Are your fees fixed or are there any discounts available?

We offer discounts for repeat as well as referred customers. If you are coming back to Authxperts or if a client of ours has referred you, please let us know and we will offer you a discount. We also offer special prices in case you order our services for more than one document. Contact us to find out if you fall into any of these categories.

I do not have an account with Paypal. How can I pay for your service?

You do not need to have a Paypal account to make payments using Paypal. We also accept Money Orders and Cashier Checks.

Delivery

I am in a hurry. Can you help?

Sure. Authxperts endeavours to be one of the fastest authentication services around. We try to process each and every document as quickly as possible. If you require your document by a particular date, let us know in advance and we will try to get it approved by the relevant department as soon as possible.

I have my own account with FedEx/UPS/DHL. Can I use that to return the document after authentication?

Absolutely. You can send us a prepaid airway bill and envelope with your documents and we will return them to you in this envelope. If, on the other hand, you want us to arrange the return of the documents, we will do this using our account with FedEx. We will notify you in advance of the courier charges for the return shipment, which will be payable in advance.